About Baystate Interpreters, Inc.: Baystate Interpreters, Inc. is a leading provider of language services, offering top-notch interpreting and translation solutions. We are dedicated to breaking down language barriers and enhancing communication globally. Join our team to be part of a dynamic and supportive environment where your contributions directly impact our success and the satisfaction of our clients.

Position Summary: We are seeking a proactive and versatile Business Operations Coordinator, Support Specialist to join our team. This role is essential in managing and enhancing customer interactions and driving our marketing and sales initiatives. If you are a skilled communicator with a knack for problem-solving and a passion for excellent service, we want you!

Key Responsibilities:

• Provide comprehensive customer support and service, ensuring client satisfaction and retention.
• Manage customer onboarding processes to ensure a smooth and welcoming client experience.
• Develop and execute electronic data marketing strategies and electronic sales campaigns.
• Engage in data prospecting to identify and cultivate new client relationships.
• Collaborate with various teams to streamline operations and enhance service delivery.

Qualifications:

• Proven experience in customer service, support, or a similar role in business operations.
• Strong proficiency with CRM software, preferably Salesforce.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and projects with attention to detail.
• A proactive approach to problem-solving and decision-making.

Benefits:

• Competitive salary package
• Opportunities for professional development and career advancement
• Dynamic and supportive work environment and a culture of caring

How to Apply: Please submit your resume and a cover letter outlining your qualifications and why you are the best fit for the role to lcormier@baystateinterpreters.com. Applications will be accepted until 5/10.24, and qualified candidates will be contacted via email or telephone call to set up interviews.

Job Type: Full-time

Pay: $30,000.00 - $50,000.00 per year

Schedule:

• 8 hour shift

Ability to Relocate:

• Gardner, MA 01440: Relocate before starting work (Required)

Work Location: In person